Buy Australian Property Investments Pty Ltd T/A Buy Australian Property
Last updated: 15 October 2026
Buy Australian Property Investments Pty Ltd (ACN 628 863 561) trading as Buy Australian Property (BAPI, we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you use our websites at www.buyaustralianproperty.com.au and www.buyaustralianproperty.com (the Sites) or deal with us in connection with our products and services, and how you can access and correct your information or make a complaint.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Information we hold about clients and business contacts in our Complete Management System is also covered by our Client Data Privacy Policy.
1. What personal information we collect
Personal information is information or an opinion about an identifiable individual. Depending on how you interact with us, we may collect:
- your name, email address, postal address and phone number;
- details of your enquiry, including your property investment interests, preferred locations and budget range, where you choose to share them;
- order, booking and account details, and your communication preferences;
- survey responses, feedback and the content of messages you send us;
- payment details, which are processed by our third-party payment providers.
We do not store full card numbers on our Sites
Technical information. When you use the Sites we may automatically collect information such as your IP address, browser type and version, device and operating system, internet service provider, approximate location, the pages you view, the time spent on them and the website that referred you.
You can browse our Sites without giving us personal information, and where it is lawful and practicable you may deal with us anonymously or by pseudonym. If you choose not to give us information we ask for, we may not be able to respond to your enquiry or provide some products, services or features.
2. How we collect personal information
We collect personal information directly from you when you complete a form, subscribe to our newsletter, place an order, contact us, attend an event or webinar, or interact with us on social media. We also collect it automatically through cookies and similar technologies (see section 3), and sometimes from third parties such as referral partners, event organisers and lead-generation platforms. Where we collect information about you from someone else, we take reasonable steps to make sure you are aware of it.
3. Cookies and similar technologies
Our Sites use cookies, pixels and similar technologies, which are small files or code placed on your device or browser. We use them for:
- Essential purposes, such as keeping the Sites secure and working properly;
- Analytics, to understand how visitors use the Sites so we can improve them.
- Advertising and marketing, to measure our campaigns and show you more relevant ads on other websites and platforms.
You can set your browser to refuse cookies or alert you when they are sent, although some parts of the Sites may then not work properly. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on and manage ad personalisation through your Google Ads Settings (adssettings.google.com) and the ad preference settings on platforms such as Meta. Third-party advertisers and service providers set their own cookies, which are governed by their own privacy policies and not this one.
4. Why we collect, hold and use personal information
We use personal information for the following purposes, or for related purposes you would reasonably expect:
- responding to your enquiries and providing the products and services you request, including processing orders;
- providing customer service and support;
- personalising and improving the Sites and our offerings, including through aggregated analysis of how visitors use them;
- administering surveys, promotions and other Site features;
- sending you newsletters and marketing communications (see section 5);
- protecting the security of the Sites and preventing fraud or misuse; and
- meeting our legal and regulatory obligations.
5. Direct marketing
We send marketing emails and other commercial messages only where you have consented (expressly, or where the law allows, by inference from our relationship with you). Every marketing message includes a functional unsubscribed option. You can also opt out at any time by contacting us, and we will act upon your request within five business days. Emails relating to an order or enquiry you have made are service messages, not marketing, and may still be sent. We comply with the Spam Act 2003 (Cth) and APP 7.
6. Who we disclose personal information to
We do not sell, trade or rent your personal information. We may disclose it to:
- service providers who help us run our business and the Sites, such as website hosting, IT support, email and newsletter platforms, customer relationship management, analytics, payment processing and professional advisers. They may use your information only to provide services to us;
- our Strategic Partners and affiliates, but only where you have asked us to introduce you or have otherwise consented;
- courts, regulators, law enforcement agencies and others where required or authorised by law; and
- a prospective buyer or successor, if all or part of our business is sold or restructured, subject to confidentiality obligations.
We may share aggregated, de-identified statistics that cannot identify you with business partners and advertisers.
7. Disclosure overseas
Some of our service providers and team members, and the systems we use to store information, may be located outside Australia. Before we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs, unless you consent to the disclosure or the law otherwise permits it.
8. Automated decision-making
From 10 December 2026 the Privacy Act requires us to tell you about certain automated decisions. On the date of this policy, we do not use computer programs to make, or to substantially and directly assist in making, decisions that could significantly affect your rights or interests. The analytics and advertising tools described in section 3 do not make such decisions. If this changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions involved.
9. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include secure (HTTPS) connections on the Sites, access controls, confidentiality obligations for our people and contractors, and security requirements for our service providers. No method of transmission over the internet is completely secure, so please take care when sending us information and keep any account details confidential.
If we experience a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
10. How long we keep personal information
We keep personal information only for as long as we need it for the purposes described in this policy or as the law requires (for example, tax and corporate record-keeping obligations). When we no longer need it, we take reasonable steps to destroy or de-identify it.
11. Accessing and correcting your information
You can ask to access the personal information we hold about you or ask us to correct it if it is inaccurate, out of date, incomplete or misleading, by contacting us using the details below. We may need to verify your identity first. We will respond within 30 days. We do not charge for making a request but may charge a reasonable fee to cover the cost of providing access. If we refuse a request, we will tell you why in writing and explain how you can complain.
12. Third-party websites
The Sites may contain links to, or advertising from, websites and services operated by our partners, suppliers, advertisers and other third parties. We do not control those sites and are not responsible for their content or privacy practices. Their own terms and privacy policies apply when you use them.
13. Children
The Sites are not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us so we can delete it.
14. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint promptly and aim to respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
15. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on the Sites; with the date it was last updated shown at the top. Where a change is significant, we will take reasonable steps to let you know.
16. Your acceptance of these terms
By using this Sites, you signify your complete acceptance of this privacy policy. If you do not agree to this policy, please do not use our Sites. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
17. Contact us
If you have any questions about this policy or how we handle your personal information, please contact:
Buy Australian Property Investments Pty Ltd, trading as Buy Australian Property
- Postal: P.O. Box 5414, Robina Town Centre QLD 4230
- Phone: 1300 99 44 17
- Email: office@buyaustralianproperty.com.au